Last updated: July 19, 2026
Quick answer: Because MyVinTrust reports are digital products delivered instantly after a successful lookup, purchases are generally non-refundable once a report has been generated. Refunds are available in specific cases outlined below — contact us at support@myvintrust.com and we’ll take care of it.
We’ll issue a full refund if:
– You were charged more than once for the same order (duplicate charge)
– A technical error prevented your report from being generated or delivered
– The VIN submitted was invalid and no report could be produced
– You did not receive your report within 24 hours of purchase and our support team could not resolve the issue
Because a report is generated and delivered immediately using the VIN you provide, refunds are not available simply because:
– The report didn’t show the specific history you expected or hoped for
– You entered the wrong VIN by mistake
– You changed your mind after receiving a complete, accurate report
Email support@myvintrust.com with your order confirmation and the reason for your request. We aim to respond within 1-2 business days.
Approved refunds are issued back to your original payment method via Stripe and typically appear within 5-10 business days, depending on your bank or card issuer.
Questions about this policy can be sent to support@myvintrust.com.
Tell us about your needs and we'll put together a custom pricing plan.
Send us a message — we usually reply within a few hours.
Send us a message — we usually reply within a few hours.
